DSA Article 11 Point of Contact for European Commission and Member State Authorities
In accordance with Article 11 of the Digital Services Act (Regulation (EU) 2022/2065), Eldorado designates its entity established in the Republic of Lithuania as the point of contact for direct communications with the European Commission, Member States’ authorities, and the European Board for Digital Services for the purposes of the application of the Digital Services Act:
Eldorado Market, UAB
Juozo Balčikonio g. 9, LT-08247 Vilnius, the Republic of Lithuania
Email: [email protected]
Communication languages accepted: English, Lithuanian.
When sending messages to [email protected], please be sure to include:
Your full name
The name of the EU-based authority on whose behalf you are contacting us
An email address to contact you, which should be associated with the relevant EU-based authority
This point of contact is reserved for engagement with the authorities listed above. For any other types of inquiries, please use the mechanisms described below.
DSA Article 12 Point of Contact for Users
In accordance with Article 12 of the Digital Services Act, users of Eldorado may communicate directly with the company by using the following contact details:
Email: [email protected]
Communications submitted through this point of contact are reviewed by Eldorado’s support personnel and do not rely on automated tools.
Users may use this contact point for:
Reporting illegal content
Reporting policy violations
Submitting complaints
Requesting information related to platform services
Submitting any other Digital Services Act related inquiries
This point of contact is reserved for communications regarding matters related to the Digital Services Act. For any other types of inquiries, unrelated to the Digital Services Act, please contact us through other mechanisms available here: https://www.eldorado.gg/contact-us.
DSA Article 13 Legal Representation of the Company
In accordance with Article 13 of the Digital Services Act, Eldorado designates its entity established in the Republic of Lithuania as its legal representative in the European Union for the purposes of the application of the Digital Services Act. Contact details of the designated company are below:
Email: [email protected]
Communications submitted through this point of contact are reviewed by Eldorado’s support personnel and do not rely on automated tools.
Users may use this contact point for:
Title: Eldorado Market, UAB;
Post address: Juozo Balčikonio St. 9, LT-08247 Vilnius, the Republic of Lithuania;
Email: [email protected];
Eldorado Market, UAB is authorised to be addressed, in addition to or instead of GWD Processing FZCO, who is an operator of Eldorado, by the competent authorities of the Member States, the European Commission, and the European Board for Digital Services on all matters necessary for the receipt, compliance with, and enforcement of decisions issued in relation to the Digital Services Act.
When sending messages to [email protected], please be sure to include:
Your full name;
The name of the EU-based authority on whose behalf you are contacting us;
An email address to contact you, which should be associated with the relevant EU-based authority.
This point of contact is reserved for communications concerning the exercise of the functions of the legal representative under Article 13 of the Digital Services Act. For any other types of inquiries, please use the mechanisms described above.